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    Terms of service

    OVERVIEW

    This website is operated by Rani Rami (“we”, “us”, “our”). Throughout the site, the terms “you” and “your” refer to the user/customer. Rani Rami offers this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

    Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

    Any new features or tools added to the current store shall also be subject to these Terms. We may update or change any part of these Terms by posting updates to our website. Your continued use of the website following such changes constitutes acceptance of those changes.

    Our store may be hosted on a third-party e-commerce platform (e.g., Shopify) that enables us to sell our products and services to you.


    SECTION 1 – ONLINE STORE TERMS

    By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.
    You must not transmit any worms/viruses or any code of a destructive nature.
    A breach or violation of any Terms will result in immediate termination of the Services.


    SECTION 2 – GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including payment credentials) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Payment credentials are always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
    Headings used in this agreement are for convenience only and do not limit or affect these Terms.


    SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

    We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance is at your own risk.
    We may modify site contents at any time but have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.


    SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

    Prices are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part/content thereof) without notice.
    We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


    SECTION 5 – PRODUCTS OR SERVICES

    Certain products or services may be available exclusively online and may have limited quantities. Our garments are made-to-order and subject to our Exchange Policy.
    We strive to display colors and images accurately; however, minor variations may occur due to lighting and screen settings.
    We reserve the right to limit sales to any person, region, or jurisdiction and to limit quantities. Product descriptions and pricing are subject to change without notice. We may discontinue any product at any time.
    We do not warrant that the quality of products/services will meet your expectations or that errors in the Service will be corrected.


    SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

    We reserve the right to refuse any order. We may limit or cancel quantities per person/household/order. These restrictions may include orders under the same account, payment method, and/or billing/shipping address. If we make a change or cancel an order, we may notify you via the contact details provided at checkout.
    You agree to provide current, complete, and accurate purchase and account information and promptly update details (e.g., email, phone, address) so we can complete transactions and contact you as needed.
    For more detail, please review our Exchange Policy below.


    SECTION 7 – OPTIONAL TOOLS

    We may provide access to third-party tools over which we have no control or input. You acknowledge we provide access “as is” and “as available” without warranties or endorsements. Any use is entirely at your own risk and discretion and you should ensure you approve the terms offered by the relevant third-party provider(s). Future new services/features shall also be subject to these Terms.


    SECTION 8 – THIRD-PARTY LINKS

    Third-party links may direct you to sites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and do not warrant or assume liability for any third-party materials or websites. Review third-party policies before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.


    SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

    If you send creative ideas, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use them in any medium without restriction and without obligation to maintain confidentiality, compensate, or respond.
    We may, but are not obligated to, monitor, edit, or remove content we determine unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s IP or these Terms.
    You agree your comments will not violate any third-party rights or contain unlawful/abusive material or malware. You may not use a false email address, pretend to be someone else, or mislead us/third parties as to the origin of comments.


    SECTION 10 – PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy (available on our website).


    SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).
    We undertake no obligation to update, amend, or clarify information except as required by law.


    SECTION 12 – PROHIBITED USES

    In addition to other prohibitions, you are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit unlawful acts; (c) to violate regulations or laws; (d) to infringe intellectual property; (e) to harass/abuse/insult/harm/defame or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect/track personal information; (i) to spam/phish/pharm/pretext/spider/crawl/scrape; (j) for obscene or immoral purposes; or (k) to interfere with security features. We reserve the right to terminate your use for violations.


    SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.
    The Service and all products/services delivered are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall Rani Rami, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, or replacement costs, arising from your use of the Service or any product, even if advised of the possibility.


    SECTION 14 – INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Rani Rami and our affiliates, partners, officers, directors, agents, contractors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or violation of any law or rights of a third party.


    SECTION 15 – SEVERABILITY

    If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed; the remainder shall remain in full force and effect.


    SECTION 16 – TERMINATION

    Obligations and liabilities incurred prior to the termination date shall survive termination.
    These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us you no longer wish to use our Services, or when you cease using our site.
    If we suspect you have failed to comply with any term, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to our Services.


    SECTION 17 – ENTIRE AGREEMENT

    These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements or communications. Any ambiguities in interpretation shall not be construed against the drafting party.


    SECTION 18 – GOVERNING LAW

    These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Faisalabad, Pakistan.


    SECTION 19 – CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of the website or the Service following the posting of any changes constitutes acceptance of those changes.


    SECTION 20 – ORDERS, PAYMENTS, SHIPPING & EXCHANGE (RANI RAMI POLICY)

    Advance Payment & Confirmation

    • All orders require a 70% advance payment to begin processing.

    • If the advance is not paid within 24 hours of placing the order, the order will be cancelled.

    • Share a payment screenshot via WhatsApp (official number displayed at checkout) to confirm your order.

    • Remaining 30% is due within 24 hours before dispatch.

    Made-to-Order, Customization & Sizing

    • Most outfits are made-to-measure/made-to-order. Select customizations (sleeve length, slip length, trouser style, back/sleeve designs) may be available at additional cost.

    • Sizing Tolerance: A variation of ± 2 inches is considered within acceptable tolerance for handcrafted garments.

    Shipping, Duties & Taxes

    • All shipping charges (local & international) are paid by the customer.

    • For international orders, duties/taxes/customs are the customer’s responsibility. Courier delays are beyond our control once dispatched.

    Exchange Only (No Returns/Refunds)

    • We do not accept returns or refunds.

    • Exchanges are only considered for defective or incorrect items and must be reported within 24 hours of delivery, with clear photos/videos and order details via WhatsApp.

    • Items must be unused, unaltered, and in original condition.

    • If approved, we offer an exchange (shipping charges excluded). International customers must arrange and pay for return shipping via a courier recommended by our team. Processing starts after we receive the item (allow 7–10 working days).

    • Not eligible: change of mind; dislike after opening; order no longer required; requests after 24 hours; inadequate/damaged condition; disputes/chargebacks without return.

    • Important: No dispute or chargeback is valid unless the complaint is first registered via WhatsApp.

    Color & Handwork Variation

    • Minor variations in color may occur due to lighting/screen settings. Handcrafted details (embroidery, laces, embellishments) may vary slightly.


    SECTION 21 – CONTACT INFORMATION

    Questions about the Terms of Service or your order:
    Email: info@ranirami.com
    WhatsApp: +92 348 8808730