Privacy policy

This Privacy Policy describes how Rani Rami (the “Site”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. “Personal Information” means information that can identify you directly or indirectly.

Device information

Examples: browser version, IP address, time zone, cookie identifiers, pages/products viewed, search terms, site interactions.
Purpose: to load the Site accurately, maintain security, and perform analytics to improve performance and user experience.
Source: collected automatically via cookies, log files, web beacons, tags, and pixels.
Disclosure: shared with our ecommerce platform provider (e.g., Shopify) and analytics providers as necessary.

Order information

Examples: name, billing/shipping address, payment details (e.g., bank transfer reference), email address, phone/WhatsApp.
Purpose: to fulfill our contract with you (processing orders and payments), arrange shipping, provide invoices/confirmations, communicate with you, screen orders for fraud/risk, and—if you opt in—send updates or marketing.
Source: provided by you during checkout or via direct contact (e.g., WhatsApp).
Disclosure: shared with our ecommerce platform provider, payment/banking partners for transfers, shipping/courier partners for delivery, and customer-communication tools (e.g., WhatsApp/Meta Business).

Customer support information

Examples: messages, call/WhatsApp notes, attachments you send (e.g., measurements, payment screenshots).
Purpose: to provide customer support and resolve queries.
Source: provided by you via email/WhatsApp/website forms.
Disclosure: customer-support and communication providers (e.g., WhatsApp/Meta Business).

We may also collect fraud-prevention signals (e.g., failed-payment attempts, limited device/IP reputation data) to protect you and our business.

Minors

The Site is not intended for individuals under 13. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe a child has provided us information, contact us (details below) to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us provide our services and fulfill our contracts, for example:

• Ecommerce platform: (e.g., Shopify) to power our store. See their privacy policy for details.

• Payment & banking partners: to process bank transfers and verify payments.

• Shipping/courier partners: to deliver your order and provide tracking.

• Customer communications: WhatsApp/Meta Business to confirm orders, share updates, and support.

We may also share information to comply with laws/regulations, respond to lawful requests (e.g., subpoenas), or protect our rights.

Behavioural Advertising (if enabled)

We may use Personal Information to provide advertising or marketing communications we believe may be of interest to you (e.g., via Google/Facebook/Instagram).

• Google: learn more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.

• Facebook/Instagram Ads settings: https://www.facebook.com/settings/?tab=ads

• Google Ads settings: https://www.google.com/settings/ads/anonymous

• Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  You can also opt out via the Digital Advertising Alliance: http://optout.aboutads.info/

If you prefer not to receive marketing from us directly, you can opt out by using the unsubscribe link in our messages or contacting us (details below).

Using Personal Information

We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping and fulfillment, order confirmations/invoices, customer support, fraud prevention, and—if you consent—news and offers.

Lawful Basis (EEA/UK only)

If you are in the EEA/UK, we process your Personal Information under these lawful bases (as applicable):

• Consent (e.g., marketing).

• Contract (to fulfill your order).

• Legal obligation (e.g., tax/record-keeping).

• Legitimate interests (e.g., fraud prevention, site security, analytics, customer service) that do not override your rights.

Retention

We retain Personal Information for as long as necessary to fulfill the purposes described above (e.g., to complete the order and meet legal/accounting/reporting requirements). You may request deletion—see Your Rights.

Automatic Decision-Making

We do not engage in automated decision-making that produces legal or similarly significant effects. Our ecommerce/anti-fraud providers may use limited automated checks (e.g., temporary deny-lists for repeated failed transactions) to prevent fraud.

CCPA (California) – Selling Personal Information

We do not sell Personal Information as defined by the CCPA.

Your Rights

Depending on your location, you may have rights to access, correct, update, or erase your Personal Information; object to or restrict certain processing; and request portability. To exercise these rights, contact us using the details below. We may request verification to protect your data.

Cookies

Cookies are small files stored on your device to improve your browsing experience. We use functional and analytics cookies (and, if enabled, advertising cookies). Examples used by Shopify storefronts include:

Necessary (storefront functionality)
_ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u

Reporting & Analytics
_tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y

Cookie lifespans vary (session or persistent). You can manage cookies in your browser settings. Blocking cookies may affect site functionality. For more on cookies, visit https://www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection when we detect such a signal.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The “Last updated” date will be revised accordingly.

Contact

For questions, requests, or complaints about our privacy practices, contact us:

Email: info@ranirami.com
WhatsApp: +92 348 8808730
Mailing Address: 11 KM Satiana Road Faisalabad, Pakistan 

Last updated: [insert date]